PowerTrain provides secure hosting for thousands of sites for our Federal Government and commercial clients. Our state-of-the-art servers with solid-state drives, massive RAM, and dozens of CPUs already support millions of client agency users.

PowerTrain’s help desk supports hundreds of sites with a user population totaling over a million users. Our help desk team provides information and assistance to troubleshoot and solve problems accessing training and information. We provide help desk services across our LMSs, applications, sites, and LCMSs. Our in-house team addresses tier 1 through 4 issues via a toll-free number, help desk ticketing system, and email.

In agencies adhering to ISO/IEC 20000 or seeking to implement IT Service Management (ITSM) best practices, a help desk offers a wider range of user-centric services, becoming part of a larger Service Desk support. Our services are provided via simplified acquisition vehicles and intra-agency agreements for those agencies that require help desk support for PowerTrain’s products and systems.